Privacy Policy

Avermont Group (Pty) Ltd operates the Flappie storefront and is the responsible party for personal information processed through this website, in line with the Protection of Personal Information Act (POPIA).

We may collect:

• Contact and shipping details you provide at checkout (name, email, phone, address)
• Order history and product preferences
• Payment-related information processed by our payment partner (Yoco) — we do not store full card numbers on our servers
• Basic technical data such as device type, browser, and pages visited, to keep the site secure and improve performance

We use your information to:

• Process and deliver orders
• Send order confirmations and shipping updates
• Provide customer support
• Improve our products and website experience
• Meet legal and accounting obligations

We only share personal information with trusted service providers who help us run the store — for example payment (Yoco), email delivery, hosting, and courier partners. They may only use your information to perform services for us. We do not sell your personal information.

We keep personal information only as long as needed for the purposes above, or as required by law. We take reasonable technical and organisational steps to protect your data against loss, misuse, and unauthorised access.

Under POPIA you may request access to, correction of, or deletion of your personal information, subject to legal limits. Contact us at hello@flappie.co.za and we will respond as soon as reasonably possible.

We may update this policy from time to time. The “Last updated” date at the top of this page will always reflect the latest version.