Shipping & Returns

We currently ship within South Africa. If you need delivery outside SA, email hello@flappie.co.za and we’ll see what we can arrange.

Orders are typically processed within 1–3 business days after payment confirmation. Courier delivery within South Africa usually takes a further 2–5 business days, depending on your location.

You’ll receive tracking details by email once your order has shipped.

Shipping fees (if any) are shown at checkout before you pay. We may offer free shipping promotions from time to time — those will be clearly marked on the site or in checkout.

If your Flappie arrives damaged, defective, or incorrect, contact us within 7 days of delivery at hello@flappie.co.za with your order number and photos where helpful.

We’ll arrange a replacement or refund in line with the Consumer Protection Act. Return shipping for approved faulty/incorrect items is covered by us.

Because Flappie is a fitted accessory, change-of-mind returns are assessed case by case. Unused items in original packaging may be eligible — please email us before sending anything back.

For order or delivery questions, reach us at hello@flappie.co.za — we’re happy to help.